Privacy Policy

Effective Date: March 2024

Last Updated: November 2025

At Preferred Communities LLC (herein referred to as “we,” “our,” or “us”), we are committed to protecting the privacy and security of our website visitors and clients. This privacy policy outlines our practices regarding the collection, use, and disclosure of personal information that we receive through our website, www.gothoa.com, and through our SMS messaging program.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a form on our website
Contact us via email or phone
Opt-in to receive SMS text messages
Request information about our services
Access your online account

This personal information may include:

Name
Email address
Phone number (including mobile number)
Mailing address
Property or community information
Other contact details you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Pages visited and time spent on pages
Referring website
Device information

2. SMS Text Messaging Program

2.1 SMS Opt-In and Consent

By providing your mobile phone number and opting in to receive SMS text messages from Preferred Communities LLC, you expressly consent to receive automated text messages at the phone number you provided. Our SMS messaging program is used exclusively for community information purposes and to engage with residents who reach out to us via text message. We do not and will never use SMS for marketing or promotional purposes.

These messages may include:

Urgent maintenance notifications
Emergency alerts affecting the community
Critical community announcements
Responses to resident inquiries initiated via text
Important service updates
Time-sensitive community information

2.2 Consent is Not a Condition of Purchase

You are not required to consent to receive SMS messages as a condition of purchasing any goods or services from Preferred Communities LLC. You may opt-in or opt-out at any time without affecting your ability to use our services.

2.3 Message Frequency and Charges

Messages are sent only when necessary to notify the community of urgent maintenance issues or situations impacting the community. You may receive no more than 10 messages per month, though in most months you may receive fewer or no messages at all. Standard message and data rates may apply as determined by your mobile carrier. Please contact your mobile carrier for details about your messaging plan.

2.4 How We Collect SMS Consent

We collect your consent to receive SMS messages through the following methods:

Verbal consent during phone calls (with confirmation via SMS)
Mobile keyword opt-in (text a keyword to our phone number)

When you opt-in, you will receive a confirmation message, and you must confirm your consent before receiving additional messages.

2.5 Opt-Out Instructions

You may opt-out of receiving SMS messages at any time by:

Replying “STOP,” “UNSUBSCRIBE,” “CANCEL,” “END,” or “QUIT” to any message you receive from us
Contacting us at info@gothoa.com
Calling us at (480) 649-2017

After you opt-out, you will receive a final confirmation message. You may continue to receive messages briefly while your opt-out request is being processed.

2.6 Help and Support

For help with our SMS program, reply “HELP” to any message or contact us at info@gothoa.com.

2.7 Mobile Number Portability and Changes

If you change your mobile phone number, you are responsible for notifying us to update your contact information or to opt-out of messages to your old number. We are not liable for messages sent to a mobile number that you have transferred or no longer use.

3. Use of Information

We use the information we collect to:

Provide and improve our website and services
Communicate with our clients and visitors
Send SMS notifications for urgent community information and respond to resident inquiries (with your consent, never for marketing purposes)
Provide customer support
Process payments and manage accounts
Send important service announcements
Comply with legal obligations
Protect against fraud and unauthorized access

4. Sharing of Information

4.1 No Sharing of SMS Data

We do not and will never share, sell, or rent your mobile phone number or SMS opt-in consent data with any third parties, affiliates, or partners for any purpose, including marketing or promotional purposes. Your SMS originator opt-in data and consent information is kept strictly confidential and will only be used by Preferred Communities LLC to:

Send community information and urgent notifications
Respond to your text message inquiries
Communicate important service updates

SMS messaging is used solely for community information and resident engagement purposes, never for marketing.

4.2 Other Personal Information

We may share other personal information (excluding mobile phone numbers and SMS consent data) only in the following limited circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., payment processors, IT support), under strict confidentiality agreements
Legal Compliance: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, sale, or transfer of company assets
Protection of Rights: To protect our rights, property, safety, or that of our clients or the public

5. Third-Party Links

Our website may contain links to third-party websites, including links for online account access and making payments. These websites have their own privacy policies, and we are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data, including:

SSL encryption for data transmitted to our website
Secure storage systems with access controls
Regular security assessments
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information, including SMS opt-in consent records, for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are maintained in accordance with The Campaign Registry (TCR) requirements and applicable telecommunications regulations.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to opt-out of SMS communications
The right to withdraw consent at any time

To exercise these rights, please contact us at info@gothoa.com.

9. Children’s Privacy

Our website and SMS program are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website or SMS program after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Preferred Communities LLC
Email: info@gothoa.com
Phone: (480) 649-2017
Address: PO Box 5720, Mesa, Arizona 85211-5720

SMS Program Terms Summary

Program Name: Preferred Communities LLC SMS Notifications

Message Frequency: Varies (no more than 10 messages per month for urgent community notifications)

Message & Data Rates: May apply

Opt-Out: Text STOP to cancel

Help: Text HELP or email info@gothoa.com

Supported Carriers: All major U.S. carriers supported