Answers to common homeowner questions.

You may pay online through the Homeowner Portal ↗, mail a check or money order, or use your financial institution’s bill pay service.

For mailed checks and bank bill pay, make the payment payable to your Association and include only your Association account number in the designated account-number field.

Visit the Payment Information page for complete instructions.

You may update your mailing address through the Homeowner Portal ↗ or submit the online Mailing Address Update form.

Arizona law changed how professionally managed community associations provide periodic billing information (A.R.S. §33-1256(M) / A.R.S. §33-1807(M)).

Beginning January 1, 2020, associations managed by Preferred Communities provide a statement of account in place of a periodic payment coupon book. Statements are provided with the same frequency that assessments are due and include the current account balance and immediately preceding ledger history.

If you need a copy of your statement, contact our Customer Service team.

The homeowner must submit a written authorization identifying the person who may receive account information. Email the request to info@gothoa.com.

The Association is not responsible for individual mailbox locks or keys. Contact a locksmith to obtain a replacement lock or key, or purchase a compatible lock from a hardware store. If you do not know your mailbox number, contact your local post office.

Contact Preferred Communities to confirm availability, pricing, account-standing requirements, and pickup arrangements. Shipping may also be available for an additional fee.

Begin by replacing the battery. If the remote is several years old, it may need to be replaced because of normal wear. Contact Preferred Communities regarding replacement availability and pricing.

The homeowner must submit a written request. Email the homeowner’s or tenant’s name and the applicable property address to info@gothoa.com.

A tree sucker is a shoot that grows from a tree’s base, roots, or trunk. These fast-growing shoots can affect the tree’s appearance and draw energy away from the primary tree structure. Removal requirements may vary by community.

Conditions that may indicate an inoperable or stored vehicle include:

• Flat or missing tires
• Expired registration tags
• Spider webs or heavy dirt buildup
• Remaining in the same position during multiple inspections
• Visible signs that the vehicle cannot be driven

Community governing documents may restrict inoperable vehicles where they are visible from neighboring properties, common areas, or public streets.

Many community governing documents require landscaping in front yards and street-side yards visible from neighboring properties, streets, or common areas. Installation and changes may also require prior Architectural Committee approval.

Review your community’s governing documents for the requirements applicable to your property.

Possible corrections may include overseeding, installing sod, or replacing grass with another approved landscape treatment. A change from grass to gravel or another material may require an Architectural Request before work begins.

Review the requirements and submit the online Appeal / Fee Waiver Request form. Appeals must be submitted in writing and cannot be accepted over the phone or in person.

You may submit an appeal to your community’s Board of Directors. Include photographs, documents, or other information showing why the cited condition was not associated with your property.

Use the Appeal / Fee Waiver Request form to submit the request and supporting documentation.

Your community’s governing documents control what requires approval. In general, approval is commonly required for exterior changes visible from a street, neighboring property, common area, or above a fence line.

Examples may include landscaping, exterior paint, decorative items, doors, windows, screens, sheds, and play structures. Review your community’s documents before beginning work.

Submit the online Violation Report form with the address, date observed, specific details, and any supporting documentation.

Preferred Communities cannot release a homeowner’s or Board member’s personal contact information without consent. If you have a message for the Board, submit it in writing and our team can forward it on your behalf.

You may also address the Board during an open Board meeting.

Open Board meeting information may be available on your community calendar in the Homeowner Portal ↗. You may also contact our office to ask about the next scheduled open meeting.

If you want the Board to consider a topic, submit your request in advance so it can be provided for consideration.

Title companies, lenders, escrow professionals, and others involved in a sale or refinance can order resale disclosures, estoppels, demands, lender questionnaires, and related Association documents through HomeWiseDocs.com ↗.

For HomeWiseDocs assistance, call (866) 925-5004. Additional information is available on our Escrow / Mortgage page.

Visit the Documents / Forms directory, select your community, and follow the link to its Homeowner Portal resources.